Why should you be an IT partner?

Becoming network proficient to better design, manage and support the buildings of tomorrow
Becoming an IT partner in networking

By Kevin Callahan, Product Evangelist at Alerton, and Pook-Ping Yao, CEO at Optigo Networks

Decades ago, BACnet changed the business model for our industry. It replaced the totally homogenous, closed, single-vendor buildings with fully open, mixed, multi-vendor systems.

While this fragmented the industry and introduced challenges in vendor management, it also gave us an array of new options.

Building owners and managers aren’t beholden to a single manufacturer now. They can integrate all the best devices for their buildings, without as much concern for how those devices will work together. They can design rich, layered networks with real-time data reporting and responsive, personalized systems.

There’s huge potential here for truly intelligent buildings. Except, all this forward-thinking innovation — where we’re integrating across parking, waste management, HVAC, CCTV, access control, lighting, and much more — relies on the network. So, who’s best-suited to manage all of that?

There’s a common misconception that IT will handle it all, because of their vast networking experience. If we leave the networking to IT though, it does a disservice to us, our partners, our customers, and our systems because IT doesn’t know what we need and we don’t know what to ask for.

As an example, we’ve all seen “network” and “device” issues that weren’t actually caused by an oversubscribed network or a problem device. So often, the issue is actually with how devices were added to the network. The wonders of VLANs and proper segmentation can’t be overstated, but if you don’t know anything about them, you can’t ask IT for them.

We also can’t expect our IT counterparts will know what we need, because IT technology isn’t the same as building systems. We have different systems, security needs, protocols, workflows, knowledge and maintenance windows.

Strengthening our knowledge and vocabulary will make us a better IT partner and enable us to solve problems, advocate for our customers and systems, and earn trust.

That doesn’t mean becoming an IT expert overnight! It means investing in your staff and tapping into the resources available to you. There are resources everywhere these days to learn about networking, and every company should mandate professional development. That might be a programming course, or a book like the Mike Meyers’ Network+ Certification guide, or just giving a tech a router and some cables and a laptop so they can play around and learn. 

At the very least, we have to show up and take a seat at the table. Even if you’re going in with questions, the person asking questions guides the conversation. Over time, with each question and conversation, you will become more knowledgeable.

If we don’t make that effort, we’ll be discounted and relegated to a simple subcontractor. If we don’t help to make the pie, we can’t expect more than a sliver of it.

Gone are the days of managing building controls in a silo. Our building systems have become increasingly networked: we’re connecting devices, collecting data, and securing systems. We can’t wait for the customers to tell us that the controls companies have to be IT-proficient. We have to take that on ourselves.

It’s time to build our networking knowledge and become a full-scale solutions provider. If we do, we have a unique opportunity to be part of the overall network conversation. If we rise to meet the new standards for buildings, we can help steer the future of the Building Internet of Things.

Originally published in Automated Buildings

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Do you waste time on repetitive tasks, like entering in static IP addresses? Do you wait forever to get a block of IP addresses from IT that you can use? 

By Kevin Callahan, Product Evangelist Alerton, and Pook-Ping Yao, CEO at Optigo Networks

Whether it’s building a new piece of furniture or setting up some slick new tech, we’ve all been there: you’re ready to go, you pull up the instructions… and find that it’s way more complicated than you originally thought.

By Kevin Callahan, Product Evangelist at Alerton, and Pook-Ping Yao, CEO at Optigo Networks

Recent Projects

Data center expansion with OTI and Optigo Connect


Stack Infrastructure is a portfolio of hyperscale computing data centers. OTI completed work on Phases I and II, and returned for the Phase III build-out of a 4-megawatt data hall and brand new central plant. The Optigo Connect network put in place in Phases I and II was expanded on this project. The team achieved quick roll-out of a large, multi-service redundant network using the Optigo OneView management interface. Going forward, the facility management team can use OneView to remotely monitor equipment, manage power usage, and meet up-time goals.

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Australian Bureau of Statistics at 45 Benjamin Way with Delta Building Automation


Delta Building Automation (Australia) had a big job renovating the Headquarters for the Australian Bureau of Statistics (ABS) at 45 Benjamin Way. The building owner wanted to improve the building’s energy use and increase their National Australian Built Environment Rating System (NABERS) score to more than 4.5 stars, out of a possible total of six. Securing the network both internally and externally was a big priority, as well.

Penn State University Optigo Networks Visual BACnet


When Tom Walker looked at Penn State University’s Navy Yard network, he saw huge issues. The system was busy and loud, to the point where the overrun network was bringing down the entire building. Because this was happening on the MS/TP network, pinpointing the problem would mean boots on the ground to segment and test the chain, piece by piece.

Penn State University Optigo Networks Visual BACnet


When Tom Walker first started working at Penn State University four years ago, there were a lot of network issues. Buildings were dropping offline. Broadcast traffic was pushing 90,000 packets per hour. Walker was on the phone almost every single night because devices were down or had to be reset.


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When MR Soluciones began work on Torre Manacar, they knew they needed a flexible and scalable network infrastructure to support a wide array of integrated systems. Optigo Networks was a natural fit for the massive project, designing a robust network at a competitive cost.



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One tech support team at a manufacturer purchased an account with Visual BACnet in April 2017, for technical problems around the world.

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