Make your team 78% more efficient with Visual BACnet

Visual BACnet Troubleshooting Return on Investment
Study shows Visual BACnet solves time on common network issues

Think your site doesn’t have problems? Think again.

A study of two years’ worth of data found that a whopping 76% of files have significant issues. 

  • Unresponsive devices pop up on 71% of files
  • Response times of 5 seconds or more show up on 34% of files
  • Unresponsive routers appear on 24% of files
  • Global Who-Is Routers affect 19% of files
  • Duplicate Networks impact 12% of files

These are key issues that can have devastating effects, especially on large, multi-vendor networks.

An independent study showed that teams can become 78% more efficient solving BACnet issues when they use Visual BACnet.

Troubleshoot 4.5x faster with Visual BACnet.

  • Save up to 45 minutes identifying unresponsive devices
  • Save up to 46 minutes finding excessive broadcast traffic
  • Save up to 20 minutes pinpointing the root cause to slow networks
  • Save up to 106 minutes isolating conflicting network IDs
  • Save up to 71 minutes spotting duplicate BBMDs

Share this information with your boss or colleagues! Download our document on troubleshooting faster with Visual BACnet

Curious about how BACnet will evolve to solve these and other issues in the years to come? We’ve written a whitepaper exploring the future of BACnet. Read it now to find out:

  • Why tagging and Project Haystack will change the way we manage our buildings.
  • How BACnet's becoming more secure, with BACnet Secure Connect.
  • The dominant estimations of BACnet's marketshare, in North America and worldwide.
  • The biggest concerns in data ownership, data privacy, and the cloud.
  • Theories of how IoT will disrupt our brick and mortar buildings.
  • And BACnet's place with ASHRAE, as the protocol moves more and more into BIoT.

Download the whitepaper now!

Recent Blog Posts

An excess of Global Who-Is/I-Am messages can be devastating on BACnet networks. Particularly on a big network with lots of devices, it’s important to limit broadcasts to only the necessities. 

The BACnet Browser in Visual BACnet allows you to customize the information you see and isolate the specific packets you need to solve your problem.

The router and gateway play key roles in your BACnet network, and are often easily mixed up. It’s important to understand how these disparate parts communicate with one another.

At Optigo, we love learning about industry trends: artificial Intelligence and machine learning, data tagging, the push towards personalization in our buildings… 

There are many different issues that can crop up on IP and Ethernet networks. 

Recent Projects

Data center expansion with OTI and Optigo Connect


Stack Infrastructure is a portfolio of hyperscale computing data centers. OTI completed work on Phases I and II, and returned for the Phase III build-out of a 4-megawatt data hall and brand new central plant. The Optigo Connect network put in place in Phases I and II was expanded on this project. The team achieved quick roll-out of a large, multi-service redundant network using the Optigo OneView management interface. Going forward, the facility management team can use OneView to remotely monitor equipment, manage power usage, and meet up-time goals.

Optigo Connect MR Soluciones The Landmark


The Landmark is a sophisticated mixed-use high-rise in Mexico. The owners wanted to integrate all OT systems in the skyscraper, while maintaining separate networks for each application. The Landmark is the fourth joint project between Optigo Networks and MR Soluciones. Together, these companies provide robust services to meet any challenge.

Australian Bureau of Statistics at 45 Benjamin Way with Delta Building Automation


Delta Building Automation (Australia) had a big job renovating the Headquarters for the Australian Bureau of Statistics (ABS) at 45 Benjamin Way. The building owner wanted to improve the building’s energy use and increase their National Australian Built Environment Rating System (NABERS) score to more than 4.5 stars, out of a possible total of six. Securing the network both internally and externally was a big priority, as well.

Penn State University Optigo Networks Visual BACnet


When Tom Walker looked at Penn State University’s Navy Yard network, he saw huge issues. The system was busy and loud, to the point where the overrun network was bringing down the entire building. Because this was happening on the MS/TP network, pinpointing the problem would mean boots on the ground to segment and test the chain, piece by piece.

Penn State University Optigo Networks Visual BACnet


When Tom Walker first started working at Penn State University four years ago, there were a lot of network issues. Buildings were dropping offline. Broadcast traffic was pushing 90,000 packets per hour. Walker was on the phone almost every single night because devices were down or had to be reset.


Torre Manacar Mexico City Optigo Connect


When MR Soluciones began work on Torre Manacar, they knew they needed a flexible and scalable network infrastructure to support a wide array of integrated systems. Optigo Networks was a natural fit for the massive project, designing a robust network at a competitive cost.



Short Pump Town Center, an upscale retail center, underwent a complete renovation in 2014. The flexibility of Optigo Networks’ solution meant the retail center’s unknown final design was not a barrier to placing IP surveillance equipment in the field.



Optigo Networks connected New York-based Boulevard Mall’s security surveillance devices in December 2015, using a Passive Daisy Chain topology.

Visual BACnet tech support team


One tech support team at a manufacturer purchased an account with Visual BACnet in April 2017, for technical problems around the world.

Aster Conservatory Green Optigo Connect


The Aster Conservatory Green is a community comprising 352 residences across 24 low-rise buildings. The buildings use advanced surveillance and access control technology, including 40 HD video cameras and 60 FOB-access-tele-entry points for access control.