Check out our newest features!

New Features in Visual BACnet
June was an extraordinary month, with 20 power users on Visual BACnet 

June was an extraordinary month with 20 power users on Visual BACnet providing us with regular feedback. Our development team was kept busy adding features and making changes to the product. Over the last six weeks we have launched many new features and made pre-existing features more user-friendly. Take a look below for a few of the biggest additions.

1. Network health is now explained.


The updated network health score is clickable. Now you can see exactly how the score is calculated, and understand how you can improve it.

To calculate the network health, each diagnostic check is classified as either a “scored check” or a “critical check.” The scored checks are graded out of 5, 10, 20, or 50 depending on their importance, and these make up the base percentage score. Examples of scored checks include:

  • Unanswered who-is
  • Unconfirmed-COV traffic
  • Long response times
  • Error PDUs

High volumes of any of these result in a lower network health score.

The critical checks are those diagnostic checks that reflect a huge problem in the network. If one of the critical checks fails, it automatically deducts 10%, 20%, or 30% from the final score to reflect the severity of the failure. Examples of critical checks are:

  • Circular networks
  • Duplicate device IDs
  • BACnet buffer full broadcasts

The scored checks, minus any critical checks, make up the final network health.

2. Missing ACKs and Error PDUs now accessible.

Through our new statistics summary section you can access the missing ACKs and the error PDUs with their corresponding confirmed REQ.

When a device sends a “confirm request” to another device or the BMS and does not receive an acknowledgment, it will show up under “missing ACKs.” You can then drill down into these by service choice, into the specific packets where the missing ACKs exist. Error PDUs can also be accessed with their matching “confirm request.”

3. Packet browser allows you to drill into your pcap file.



Isolate just the packets you need based on your own requirements using our packet browser. Save time filtering in Wireshark and Excel by using our packet browser.

Choose to drill down into your packets by source, destination, PDU type, or network. From there, you can sort and select different options until you find the packet of interest.

4. Get immediate answers by chatting with our team.

Visual-BACnet-Chat.pngUse our chat in the bottom right hand corner to ask us questions about Visual BACnet or your file, get advice, and let us know if there is something the tool can’t do for you. Our chat gives you instant access to network experts and our developers. We are here to help with Visual BACnet related queries, as well as any questions about what you are seeing happening in your network.

Recent Blog Posts

An excess of Global Who-Is/I-Am messages can be devastating on BACnet networks. Particularly on a big network with lots of devices, it’s important to limit broadcasts to only the necessities. 

The BACnet Browser in Visual BACnet allows you to customize the information you see and isolate the specific packets you need to solve your problem.

The router and gateway play key roles in your BACnet network, and are often easily mixed up. It’s important to understand how these disparate parts communicate with one another.

At Optigo, we love learning about industry trends: artificial Intelligence and machine learning, data tagging, the push towards personalization in our buildings… 

There are many different issues that can crop up on IP and Ethernet networks. 

Recent Projects

Data center expansion with OTI and Optigo Connect


Stack Infrastructure is a portfolio of hyperscale computing data centers. OTI completed work on Phases I and II, and returned for the Phase III build-out of a 4-megawatt data hall and brand new central plant. The Optigo Connect network put in place in Phases I and II was expanded on this project. The team achieved quick roll-out of a large, multi-service redundant network using the Optigo OneView management interface. Going forward, the facility management team can use OneView to remotely monitor equipment, manage power usage, and meet up-time goals.

Optigo Connect MR Soluciones The Landmark


The Landmark is a sophisticated mixed-use high-rise in Mexico. The owners wanted to integrate all OT systems in the skyscraper, while maintaining separate networks for each application. The Landmark is the fourth joint project between Optigo Networks and MR Soluciones. Together, these companies provide robust services to meet any challenge.

Australian Bureau of Statistics at 45 Benjamin Way with Delta Building Automation


Delta Building Automation (Australia) had a big job renovating the Headquarters for the Australian Bureau of Statistics (ABS) at 45 Benjamin Way. The building owner wanted to improve the building’s energy use and increase their National Australian Built Environment Rating System (NABERS) score to more than 4.5 stars, out of a possible total of six. Securing the network both internally and externally was a big priority, as well.

Penn State University Optigo Networks Visual BACnet


When Tom Walker looked at Penn State University’s Navy Yard network, he saw huge issues. The system was busy and loud, to the point where the overrun network was bringing down the entire building. Because this was happening on the MS/TP network, pinpointing the problem would mean boots on the ground to segment and test the chain, piece by piece.

Penn State University Optigo Networks Visual BACnet


When Tom Walker first started working at Penn State University four years ago, there were a lot of network issues. Buildings were dropping offline. Broadcast traffic was pushing 90,000 packets per hour. Walker was on the phone almost every single night because devices were down or had to be reset.


Torre Manacar Mexico City Optigo Connect


When MR Soluciones began work on Torre Manacar, they knew they needed a flexible and scalable network infrastructure to support a wide array of integrated systems. Optigo Networks was a natural fit for the massive project, designing a robust network at a competitive cost.



Short Pump Town Center, an upscale retail center, underwent a complete renovation in 2014. The flexibility of Optigo Networks’ solution meant the retail center’s unknown final design was not a barrier to placing IP surveillance equipment in the field.



Optigo Networks connected New York-based Boulevard Mall’s security surveillance devices in December 2015, using a Passive Daisy Chain topology.

Visual BACnet tech support team


One tech support team at a manufacturer purchased an account with Visual BACnet in April 2017, for technical problems around the world.

Aster Conservatory Green Optigo Connect


The Aster Conservatory Green is a community comprising 352 residences across 24 low-rise buildings. The buildings use advanced surveillance and access control technology, including 40 HD video cameras and 60 FOB-access-tele-entry points for access control.